We’ve all called a company’s customer service number only to be greeted by an interactive voice response (IVR) system.
The IVR will say to press one for this and two for that and so on. You must wait for the correct number to enter your account information “so that we may better serve you” but “please do not press zero as that will only delay your call.”
If you already know the correct button to press, some IVRs don’t even let you skip ahead.
