There is currently a huge void between a successful IT implementation and a valuable business outcome. From our observations, a system being online, and functioning as anticipated, often only makes up 20 per cent of the outcome the company expects.
The remaining 80 per cent is made up of system integration, configuration, and customization (40%) end-user experience, training, and support (30%), system life-cycle management (9%) – while cloud orchestration and subsequent automation is only one per cent.
