Nearly every IT professional dreads unplanned downtime. Depending on which systems are hit, it can mean angry communications from employees and the C-suite and often a Twitterstorm of customer ire. See the recent Samsung SmartThings dustup for an example of how much trust can be lost in just one day.
Garner pegs the financial costs of downtime at $5,600 per minute, or over $300,000 per hour. And a survey by IHC found enterprises experience an average of five downtime events each year, resulting in losses of $1 million for a midsize company to $60 million or more for a large corporation.