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Lessons learned on the digital transformation journey

August 23, 2018

If one were to map the digital transformation journey, it would begin with digitization (going “paperless”), followed by digital optimization (automating business processes with workflow, business rules and software robots).

Only after these steps can an organization begin true digital transformation, in which technology, processes and people work in new ways to eliminate information silos and enable artificial intelligence to reveal insights that help engage customers and achieve better business outcomes.

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