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5 Cloud-Based Customer Service Trends

5 Cloud-Based Customer Service Trends

March 21, 2017

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Customer service has become the new battleground in today’s marketplace. In fact, 97 percent of customers around the world now say that customer service makes a key difference in whether they decide to go with a brand or not, Microsoft reports.

Many of the biggest changes in today’s customer service landscape center around the mobile revolution and the corresponding shift to cloud-based services. Here are five trends that your company can leverage in order to gain a customer service edge on your competition.

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