Avaya Holdings Corp. today announced a unique service that will enable contact centers to accelerate digital transformation, reduce toll-free carrier costs, increase the accuracy of contextual information, and enhance the customer experience for the ever-growing number of mobile callers. Avaya Mobile Experience, a consumption-based cloud offering, identifies when an incoming call originates from a mobile device, transports contextual information on the caller to the contact center, and enables selected calls to be deflected to the mobile web for a mobile application-enriching digital customer service experience.
Avaya and Post-Quantum also announced today that they are collaborating on Identity-as-a Service (“IDaaS”) using blockchain and other emerging technologies to improve contact center security. IDaaS will initially be incorporated into the Avaya Mobile Experience.
