When Curt Garner became Chipotle’s first CIO in 2015, the only technology used for online restaurant ordering was, “believe it or not,” a fax machine, he says.
Seven years later, the Newport Beach, Calif.-based company is piloting a system with a robotic arm dubbed “Chippy” that prepares the fast-casual chain’s famed fried salt-and-lime chips homemade every day without human labor, with the aim of tailoring output to the daily needs of each restaurant.
