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Google launches Cloud Premium Support for enterprise customers

January 16, 2020

Via: ZDnet

Google has launched Cloud Premium Support in a bid to improve cloud services for enterprise clients.

On Wednesday, Atul Nanda Vice President of Cloud Support at Google said that Premium Support will better serve “the enterprise and mission-critical needs of Google Cloud customers.”

Cloud Premium Support builds upon existing technical account manager (TAM) systems and 15-minute service-level objectives (SLOs).

Google Cloud clients will now have cases handled by “context-aware experts” who will investigate specific application stacks, architecture, and implementation before tackling support issues.

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