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Reimagine Contact Centers with AI and Cloud

September 2, 2021

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Contact centers have experienced overwhelming strain since the onset of the pandemic and for many organizations this chaotic trajectory has continued.

In the travel industry, for example, airlines are currently facing record-breaking call volumes and their service agents are struggling to deal with a surge of inquiries. Delta reports call wait times of two to three hours and other major U.S. airlines have call wait times as long as 8 hours and 30 minutes.

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