One of the largest public K-12 school systems was faced with a dilemma when the COVID-19 pandemic forced students, teachers, and administrators to go remote. How would one of the largest midwestern school districts communicate with parents and guardians without staff to answer phones at empty school buildings?
This school system, which operates 150 schools with more than 100,000 students, needed a reliable solution that would enable staff members to manage outbound and inbound calls, while maintaining their privacy. The district was running a legacy, on-premises system and had been resistant to running a cloud service due to concerns around reliability and availability if the network were to go down.
