After successfully rolling out and bedding in its cloud-based human resource (HR) and finance system, the Financial Ombudsman Service (FOS) is now digging into its functionality.
In November 2021, alongside service partner IBM, the FOS completed the roll-out of the system from Workday and moved into a new phase of using the software, which set out to replace about 14 separate systems as a bedrock of its digital transformation.
