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Five9 CEO: COVID-19 has ‘turbo-charged’ cloud computing and digitization

October 30, 2020

Via: ZDnet
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“The dual drivers of cloud and digitization have always been there, but now you’ve got COVID-19 turbo-charging it.”

That’s how Rowan Trollope, chief executive officer of call center software vendor Five9, explains what has happened to the world of work as a result of the pandemic.

“When everybody had to go home — that’s going to be a permanent feature of the landscape going forward — that really exposed the cracks of on-premise systems to not be able to handle those situations well.”

“With Five9, it’s a Web browser, you can have a Web browser at home, it’s really easy.”

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