“The dual drivers of cloud and digitization have always been there, but now you’ve got COVID-19 turbo-charging it.”
That’s how Rowan Trollope, chief executive officer of call center software vendor Five9, explains what has happened to the world of work as a result of the pandemic.
“When everybody had to go home — that’s going to be a permanent feature of the landscape going forward — that really exposed the cracks of on-premise systems to not be able to handle those situations well.”
“With Five9, it’s a Web browser, you can have a Web browser at home, it’s really easy.”
