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How to negotiate a cloud SLA

June 29, 2020

Via: CIO

The worldwide cloud adoption boom shows no signs of slowing down: According to Gartner, the global public cloud services market is forecast to grow 17% in 2020 to a total of $266 billion, with SaaS remaining the largest market segment. As companies sign on the dotted line with an ever-increasing number and variety of cloud service vendors, from SaaS and IaaS/PaaS to cloud MSPs, it is essential to ensure that providers make good on their enterprise-level commitments related to service and performance.

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