Given the expensive consequences of even relatively short cloud outages, legal action is inevitable in some instances. Companies have to determine whether they actually have a case and if it even makes sense from a business perspective to engage in a legal battle.
The potential for legal recourse goes back to the contract a customer signs with a cloud provider — and those contracts are relatively impermeable. “The cloud providers have all been very effective in terms of limiting any damages that the end user is going to be entitled to in the contract,” says Elizabeth Ebert, CIO advisory partner at IT consulting practice Infosys Consulting.
