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Tag: Contact Center


Global Cloud

Mistakes to Avoid When Moving Your Contact Center to the Cloud

August 8, 2022

Via: CIO

The contact center has traditionally operated through on-premises servers and software, but shifting it to the cloud can help CIOs improve the customer journey. Advances in artificial intelligence (AI) and cloud-based contact center-as-a-service (CCaaS) options now give enterprises more confidence […]