September 2, 2021
Via: Cloud TweaksContact centers have experienced overwhelming strain since the onset of the pandemic and for many organizations this chaotic trajectory has continued. In the travel industry, for example, airlines are currently facing record-breaking call volumes and their service agents are struggling […]
March 30, 2018
Via: Cloud TweaksAvaya Holdings Corp. today announced a unique service that will enable contact centers to accelerate digital transformation, reduce toll-free carrier costs, increase the accuracy of contextual information, and enhance the customer experience for the ever-growing number of mobile callers. Avaya […]
April 16, 2024
April 4, 2024
April 8, 2024
March 26, 2024
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