Tag: Customers

June 10, 2020

I’m a Customer Success Manager for Cisco Cloud Security, and I love what I do. Apart from having an amazing title, being a CSM means I work with customers to help them achieve success with Cloud Security, and I manage […]

October 3, 2018

Dell EMC is closing out 2018 with a big push for partners to sell storage, services, and acquire new customers, fattening the coffers for those who heed the call. In an online Dell EMC partner broadcast that paraded some of […]

June 26, 2018

NEW YORK; June 26, 2018 – With only a quarter of business leaders globally very confident they will achieve their 2020 growth targets, and 56 percent concerned that current growth strategies are at high risk of disruption, a new strategic […]

September 5, 2017

One of the greatest obstacles to moving customer data to the cloud is customer concerns about being able to see and control their data assets. This concern is unfounded – data in the cloud is as accessible for customers as […]

August 28, 2017

The customer has always been King, but now they dictate how they generate demand, communicate and consume information across all channels. They are demanding more personalisation and faster fulfilment.  And to meet these demands, businesses need to ensure customers can […]

May 4, 2017

What prevents some companies from meeting customer expectations while others are thriving? Knowing the answer to that question could be the difference between failure and success. According to a Dynatrace survey, 79 percent of users will abandon a mobile app […]

March 21, 2017

Customer service has become the new battleground in today’s marketplace. In fact, 97 percent of customers around the world now say that customer service makes a key difference in whether they decide to go with a brand or not, Microsoft […]

October 5, 2016

As nearly 150,000 people prepare to descend on the Bay Area for Dreamforce 2016, I’ve been thinking about why people choose applications such as Salesforce to streamline and improve their business effectiveness. The answer is pretty simple: they want to […]

June 21, 2016

Ever since it became obvious that Docker was onto something pretty special, there have been questions about how the company would parlay its rapidly increasing venture-backed valuation into monetization and, by extension, what that would mean for the significant ecosystem […]

May 26, 2016

Global enterprises in every industry are increasingly turning to cloud-based innovators like Salesforce, ServiceNow, WorkDay and Aria, to handle critical systems like billing, IT services, HCM and CRM. One need look no further than Salesforce’s and Amazon’s most recent earnings […]

April 28, 2016

Let’s assume your prospective customer has already decided that the cloud is for them by evaluating the business objectives and deciding how many resources they have to dedicate to their cloud initiatives. These prospective customers will come to you armed […]