Hybrid IT estates that split workloads between cloud and on-prem systems are the norm in retail banking.
Wholesale core replacements can be costly and disruptive, hitting critical business functions and banking services. For many banks, it’s simply not an option.
“You’d be hard pressed to find core systems that don’t ultimately impact the customer in banking and financial services,” Harkey said. “Even the most basic building block of a bank — the core deposit system or ledger — has huge impacts on what customers experience.”
