As we head into the next decade of telecommunications network technology transformation, we find ourselves at a pivotal moment as the era of virtualization becomes the new era of cloudification. Real-time communications applications are available on the cloud today, including Unified Communications-as-a-Service (UCaaS) and embedded communications through Communications Platform-as-a-Service (CPaaS). These flexible and affordable services are just the beginning. As the transformation to cloudification accelerates, 2020 will be another important milestone year.
