The shift from licensing software to pay-as-you-go SaaS models isn’t nearly as painfully disruptive as migrating from one enterprise system to another. But enterprise customers do have complaints.
More than 4 in 5 technology buyers are dissatisfied with their selected vendor, the report said. Cost is the top reason, according to Herbert.
“We rarely see the cost go down over time,” said Herbert.
Almost three-quarters of SaaS providers increased their prices over the last 12 months, according to Vertice data. Cost increases are baked into the SaaS model. Most vendors offer initial discounts that lift after a prescribed period.
