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Google Cloud issue blamed for UniSuper week-long service disruption

May 8, 2024


An Australian pension fund provider has attributed a week-long service outage to “an unprecedented occurrence” related to provisioning by Google Cloud, its cloud service provider (CSP).

A disruption in UniSuper services that caused members to lose access to online access and mobile apps happened because of “a combination of rare issues at Google Cloud that resulted in an inadvertent misconfiguration during the provisioning of UniSuper’s Private Cloud,” according to an email from Google published in a blog post online by UniSuper.

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