January 18, 2023
Via: CIO‘Cloud’ is a buzzword that has run its course in a lot of industries, but there is a resurgence of cloud talk in the contact center arena these days. Contact Center as a Service (CCaaS) is a high-priority digital transformation […]
August 8, 2022
Via: CIOThe contact center has traditionally operated through on-premises servers and software, but shifting it to the cloud can help CIOs improve the customer journey. Advances in artificial intelligence (AI) and cloud-based contact center-as-a-service (CCaaS) options now give enterprises more confidence […]
July 18, 2024
July 11, 2024
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July 9, 2024
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