Tag: contact centers

Cloud Clients

Reimagine Contact Centers with AI and Cloud

September 2, 2021

Via: Cloud Tweaks

Contact centers have experienced overwhelming strain since the onset of the pandemic and for many organizations this chaotic trajectory has continued. In the travel industry, for example, airlines are currently facing record-breaking call volumes and their service agents are struggling […]

Cloud Clients, Global Cloud

Avaya Unveils New Mobile Cloud Service for Contact Centers

March 30, 2018

Via: Cloud Tweaks

Avaya Holdings Corp. today announced a unique service that will enable contact centers to accelerate digital transformation, reduce toll-free carrier costs, increase the accuracy of contextual information, and enhance the customer experience for the ever-growing number of mobile callers. Avaya […]