The skills needed to prosper in this new world are much more service orientated than technically driven. IT teams need to be fully conversant with service level management, strong in IT contract negotiation and development, have a good understanding of risk awareness and their organisation’s appetite for risk and take a sound approach to supplier relationships.
And it can get even more complex. When using multiple providers running cloud based services, the organisation also has to consider inter-supplier relationships, supplier dependencies (on each other as well as the organisation’s dependence on them), inter-supplier SLAs and back-to-back SLA management.
