Undertaking digital transformation means also transforming how IT success is defined, including metrics that address business in the cloud.
With up to 90% of budgets spent keeping the lights on, cost is always an important metric for IT. Yet, the cloud hype is also about improving performance — going beyond these time and budget basics as the obvious performance metrics, it’s the secondary effects of operating in the cloud that are often the culprits for under-performance and over-spend.
