Tag: customer experience

June 8, 2023

AI seems to be revolutionizing nearly every industry, and now two major players in the advertising world are coming together to utilize AI even more. In a new partnership announced this week between Google Cloud and Salesforce, the two companies […]

May 23, 2023

A 2022 survey of innovation and business strategy conducted by the International Monetary Fund found that 40% of innovation-oriented companies (SMBs to large enterprises) reduce costs as a result of new product innovations which, on average, account for 20% of […]

May 8, 2023

Cisco continues to invest in its customer experience (CX) group, which provides product lifecycle management and aims to ensure that customers get what they want out of their technology purchases. Alistair Wildman, senior vice president of Cisco Global Customer Experience, […]

March 21, 2023

How are modern CIOs making an impact with multi-cloud? A recently released VMware report, “CIO Essential Guidance: Modernizing Applications in a Multi-Cloud World,” outlines these four key factors that influence success: Drive Developer Velocity The best applications are created by […]

October 11, 2022

Since its inception, the global pandemic has continued to have a long-lasting impact on how we buy, work, and also how our businesses operate.  As such, user behaviour has naturally evolved, leading to developments in customer experience (CX) to meet […]

April 25, 2022

At the same time that the implications of the global pandemic have created difficulties for many, they have also sparked an opportunity for growth and change.  One key area that has continued to evolve even as we return to a […]

April 19, 2021

The modern era has created a new type of customer—one that wants accessible digital services that simplifies every aspect of their interaction with the digital world. Leading companies are aware of this constant need for convenience and are focusing on […]

June 26, 2020

Over the last several months, our cloud analyst team has been asked to explore the question, “Does customer experience (CX) matter to the enterprise cloud?” Restated, the more accurate questions are, “Does CX matter when enterprise IT is providing cloud […]

August 15, 2019

We’ve all called a company’s customer service number only to be greeted by an interactive voice response (IVR) system. The IVR will say to press one for this and two for that and so on. You must wait for the […]

May 13, 2016

The value proposition of cloud computing — the delivery model for digital innovation — has evolved from cost reduction and scalability to mobility and cognitive computing. One benefit is a path to improving customer loyalty using cognitive services available through […]

February 8, 2016

Industry analyst organisation Gartner has defined customer experience management as ‘the practice of designing and reacting to customer interactions to meet or exceed customer expectations and, thus, increase customer satisfaction, loyalty and advocacy.” It is a strategy that requires process […]