AWS loosened its cloud discount pricing restrictions, offering customers who purchase cloud discount Savings Plans a seven-day window to apply for credits and refunds, the company said Monday.
The move will provide customers who previously had no way to back out of bad provisioning decisions some welcome wiggle room, according to Forrester Senior Analyst Tracy Woo, who likened the policy to an “undo button.”
“This is about helping customers with ‘gotchas,’ where they badly mess up on a Savings Plan,” Woo said.
