For most healthcare providers, the pandemic’s early days stretched the limits of their capabilities for care, with many struggling with staffing strategies in response to COVID-19. But for Northwell Health, a major healthcare provider in and around New York City, those initial weeks also stress-tested an ongoing HR system migration, resulting in innovative features the provider hadn’t planned for before the pandemic hit.
Northwell’s HR transformation began in early 2018, when the provider sought to replace the PeopleSoft system it used to manage its 74,000 staff providing care in Manhattan, Staten Island, Queens and nearby Westchester.
