It is well accepted that a wide range of factors — beyond what you may typically discuss in your doctor’s office — can affect your health. Called social determinants, these include things like access to transportation or the safety of your neighborhood. In the latest version of Salesforce’s Health Cloud, medical providers and payers (including insurance companies or employers, for instance) can document that information and use it to inform the way they interact with patients.
The new feature is one of multiple ways Salesforce is updating the Health Cloud to facilitate a more holistic approach to the business of health care — one that enables greater collaboration among medical providers, payers and other businesses.
