Communications technology business TeleWare has today announced that at midday on the 13th September, it was able to route, record and analyse a call in real-time through Microsoft’s Azure cloud computing platform in a fully encrypted, compliant environment. Microsoft has confirmed this is a world first.
It had been thought that attempting to use an entirely cloud-based system to route, record and analyse a call would result in poor call quality due to loss of data packets and latency on the call.
