Despite the string of recent outages, the top cloud provider promises 99.99% uptime in its Amazon Compute service level agreement across top services, including Amazon EC2. If the company fails to meet that service level, it offers customers a service credit percentage.
If monthly uptime falls below 95%, AWS will credit customers 100% of service costs.
December’s outages aren’t the first, nor the last, in the cloud provider ecosystem. Microsoft experienced a global outage of its virtual machine service on Azure in October and Google Cloud had an outage last month, disrupting popular websites including Spotify and Snapchat.
