Artificial intelligence (AI) and machine learning (ML) are some of the most hyped enterprise technologies and have caught the imagination of boards, with the promise of efficiencies and lower costs, and the public, with developments such as self-driving cars and autonomous quadcopter air taxis.
Of course, the reality is rather more prosaic, with firms looking to AI to automate areas such as online product recommendations or spotting defects on production lines. Organisations are using AI in vertical industries, such as financial services, retail and energy, where applications include fraud prevention and analysing business performance for loans, demand prediction for seasonal products and crunching through vast amounts of data to optimise energy grids.
