As SAP shifted from a licensed on-prem software delivery model to SaaS, some customers balked at the cost, complexity and potential business continuity risks associated with ERP systems modernization.
“We had a lot of customers that were faced with a decision point,” Robinson said. “They wanted to modernize into the cloud and they could see a path to doing that commercially and from a technical perspective but they had a competing priority, which is the continuity of their existing business.”
In support of the initial shift to SaaS, the company launched RISE with SAP, a managed service to help on-prem customers migrate, in 2021. GROW with SAP, an onboarding service for midsize companies, was added last year.
