In a time when organizations can seamlessly access the cloud to unearth tools like analytics and artificial intelligence (AI), “collaboration with customers and partners around the globe can drive sustainable, impactful innovation,” Timo Elliott, SAP’s global head of partner digital selling and marketing director, told the audience.
Let’s think about the recent past – companies were largely reliant on the people skills of employees to ensure that customers had a pleasant experience.
Today, in an age when digital interactions have become commonplace, it appears that satisfaction can be found simply by going to the cloud. But can it, really?
