SAP’s strategy to prioritise its RISE cloud customers for the latest innovations, was met with widespread confusion and frustration. It represented a departure from the expectations of a loyal user base that had invested heavily in SAP’s on-premises solutions.
The decision raised fundamental questions: Why was SAP, a platform on which so many organisations rely heavily, making strategic choices that seemed to sideline a significant portion of its customer base? The answer is not straightforward, especially considering that most organisations using SAP have not upgraded to SAP S/4HANA on-premises or cloud. Those that have migrated to S/4HANA on-premises are now being told they have a reduced innovation road map.
