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Download, Cloud or SaaS? Demystifying ITSM solutions

Businesses considering investing in an IT Service Management (ITSM) solution are faced with a plethora of choices in the marketplace. Before exploring vendors, the decision can be made easier by first considering the type of platform that will work best for the organisation’s needs. ITSM software solutions come in different guises; SaaS-based applications, cloud-hosted applications, or downloadable software you install and configure on-premises or in your cloud.

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