Cloud computing promises benefits in numerous functional areas, but in few has the impact been felt as keenly as in human resources. Particularly for core “back office” HR areas such as benefits, time and attendance, and systems of record, decades spent using — and customizing — on-premises software have created considerable inertia.
“Companies have spent loads of money on installed systems, and often they’re not terribly excited about spending a ton of money to change,” said Claire Schooley, a principal analyst with Forrester.
