In an industry-defining move, Cisco Systems, Inc. has partnered with cloud communications service provider NWN Carousel in a transformative collaboration. This partnership marks a pivotal shift in enterprise communication, particularly for highly regulated industries previously limited by stringent regulatory and compliance challenges. With both companies at the forefront of technological advancements, this alliance is designed to quicken the pace of cloud adoption, setting a precedent for broader acceptance of cloud services in sectors that previously treaded cautiously. The influential data from Metrigy’s research shows a significant shift toward cloud-based Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS), with a noteworthy transition from on-premise solutions. As the technology landscape evolves, this strategic partnership symbolizes a major leap toward the embrace of cloud services in the complex world of compliance-driven sectors.
The Impetus and Strategy Behind the Partnership
The driving force behind the Cisco-NWN Carousel partnership is the combined expertise and commitment of both entities to address the urgent cloud migration needs of regulated industries. Cisco, under the guidance of Vice President Kristyn Hogan, has taken the reins in this strategic initiative, focusing on seamlessly transitioning over 75,000 seats to the cloud. This endeavor is underpinned by a cautious strategy that takes into account the importance of maintaining unwavering reliability in critical sectors such as healthcare and banking, where uptime and regulatory compliance are paramount. This methodical and adaptive transition approach is designed to align with ever-evolving regulatory requirements, ensuring a smooth and disruption-free migration process.Citing past successes like Cisco’s collaboration with telecommunications giant NTT — aiming to move approximately 2 million seats to the cloud — Hogan highlights the burgeoning trend toward cloud solutions. The expansive growth of Webex users, which more than doubled to over 13 million, sketches a clear picture of the cloud’s increasing gravitation within enterprise communication strategies. These precedents not only accentuate the feasibility of large-scale cloud transitions but also validate the trust in Cisco’s capabilities to lead such transformations.
The Opportunity for Channel Partners
Cisco’s new partnership with NWN Carousel heralds a transformative opportunity for channel partners, especially in the arena of ongoing cloud revenue streams. This evolution presents a departure from the traditional upfront sales of on-premise systems to a recurring revenue model focusing on post-sale service. Partners are encouraged to drive the activation, usage, and full adoption of Cisco’s cloud offerings—activities that directly influence their financial incentives. Cisco’s tailored rewards program offers partners up to $250,000 in one-time bonuses, with incentives based on customer scale and cloud service engagement levels. This strategy aligns the partners’ efforts with Cisco’s cloud-focused growth, ensuring a symbiotic relationship that promotes sustained service use and consistent partner revenue. Partners now play a key role in Cisco’s cloud trajectory, benefiting from a revenue model that prioritizes customer longevity and service excellence.
A Pivotal Moment for Enterprise Communication
As articulated by Moshe Beauford, a distinguished enterprise technology editor at Channel Futures, the collaboration between Cisco and NWN Carousel stands as a crucial turning point for enterprise communications. It embodies the propulsion needed by regulated industries to confidently navigate toward cloud-based solutions, effectively harmonizing innovation with the stringent demands of compliance. This strategic collaboration is sculpted to allay the concerns that have historically made these industries reticent to embrace cloud technology, paving the way for a cloud-centric enterprise communication landscape.This partnership heralds a new era of collaboration, allowing businesses, especially within tightly regulated sectors, to participate in the cloud revolution with assurance. The dynamic between Cisco’s managed services prowess and NWN Carousel’s experience management proficiency caters to a refined balance between technological advances and regulatory adherence. The transitioning landscape of enterprise communication and contact center services beckons a lucrative transformation that aligns with the relentless march towards digitalization.
Advancing the Digital Transformation
Cisco and NWN Carousel have forged a strategic alliance poised to revolutionize digital transformation for businesses. Merging Cisco’s acclaimed managed services with NWN Carousel’s experience management expertise, this partnership aims to facilitate cloud migration for regulated sectors, addressing typical concerns head-on.This collaboration not only smooths the path for industries to transition to the cloud but also ensures it’s done with the necessary compliance. For channel partners, it brings considerable economic potential within the cloud domain. This move is set to enhance their operations in a digitally focused marketplace.By uniting Cisco’s and NWN Carousel’s capabilities, enterprise communication is not only moving into the digital era but is also set for scalable growth. It’s an initiative that’s expected to generate widespread prosperity, aligning with the rapid evolution in digital enterprise solutions.
