Imagine a tech giant, once a darling of Wall Street, now grappling with a stock price that has plummeted to historic lows, overshadowed by the relentless rise of artificial intelligence competitors. This is the reality for Salesforce Inc., a titan in customer relationship management software,
Imagine a tech landscape in Latin America where customer experience is no longer just a buzzword but the beating heart of business success, and one company is stepping up to redefine the game with bold, strategic moves. Zenvia Inc., a São Paulo-based leader in cloud-based customer experience
In an era where artificial intelligence is reshaping industries at an unprecedented pace, the unveiling of a groundbreaking model like Claude Opus 4.5 by Anthropic marks a significant milestone in technological advancement. This latest iteration from a renowned AI research lab has captured the
I'm thrilled to sit down with Maryanne Baines, a renowned authority in cloud technology with extensive experience evaluating cloud providers, their tech stacks, and how their products serve various industries. With a deep understanding of Amazon Web Services (AWS) and its evolving landscape,
In a rapidly evolving retail landscape, where technology often dictates competitive advantage, the decision by Kingfisher, a prominent European retailer managing around 2,000 stores including well-known UK brands like Screwfix and B&Q, to diverge from a traditional software upgrade path has sparked
In an era where businesses are racing to harness the power of artificial intelligence to gain a competitive edge, a significant barrier has often been the complexity and technical expertise required to implement such solutions effectively. Many organizations, especially smaller enterprises, find
