In a significant achievement for healthcare IT, Rackspace Technology has successfully deployed an Epic Electronic Health Record (EHR) system for AdventHealth, marking one of the largest Epic implementations in the United States. This comprehensive rollout spans 53 hospitals across nine states, accommodating over 38,000 concurrent users. Rackspace Technology, a renowned hybrid, multicloud, and AI technology services company, is not only hosting and managing the Epic environment but also overseeing nine other strategic applications in AdventHealth’s IT portfolio.
Enhanced Patient Care through Robust Infrastructure
Robust Infrastructure and Managed Services
The strategic transition to the Epic EHR system by Rackspace Technology has been praised for its potential to enhance patient care. Herb Keller, the Senior Vice President of Applications and Technology at AdventHealth, emphasized that the integration would fortify their infrastructure and offer world-class managed services. These improvements are expected to significantly bolster disaster recovery capabilities, thereby ensuring continuity and reliability in patient care. The robust infrastructure provided by Rackspace underscores the importance of having a resilient IT backbone, which is crucial for modern healthcare providers who rely on data-intensive applications.
Rackspace’s meticulous approach to managing the Epic system and additional applications highlights their expertise in handling extensive IT landscapes. AdventHealth’s transition was notably swift, taking under two hours from start to finish. Phillip Arthur, Vice President and Chief Technical Architect for AdventHealth, noted the notable performance enhancements observed since the go-live phase. User feedback and operational metrics indicate substantial improvements in system responsiveness and overall functionality. The seamless integration further showcases Rackspace’s proficiency in delivering high-stakes technological solutions efficiently and effectively.
Rapid and Seamless Transition
The transition to the Epic EHR system, one of the largest of its kind, occurred with remarkable speed and efficiency. Phillip Arthur detailed how the entire process was accomplished in under two hours, with user feedback reflecting significant performance enhancements since the implementation. This smooth transition underpins the collaborative efforts between AdventHealth and Rackspace, showcasing the synergy between healthcare and technology sectors. Moreover, the rapid deployment minimizes disruption, allowing healthcare professionals to resume their critical tasks without unnecessary delays.
Operational metrics corroborate the positive feedback from users, indicating that the system’s responsiveness has seen notable improvements. These advancements not only streamline workflows for healthcare providers but also enhance the patient experience by reducing wait times and ensuring prompt access to medical records. The success of this transition is a testament to Rackspace’s capability in executing large-scale, mission-critical projects within stringent timeframes and underscores their role as a leading provider of managed cloud services.
Expanding Capabilities with Predictable Costs
SLA-backed Services and Cost Model
Rackspace’s deployment for AdventHealth positions them as the largest third-party Epic hosting provider worldwide. This engagement delivers several advantages to AdventHealth, including Service Level Agreement (SLA)-backed managed services that assure operational reliability and performance. The predictable cost model offered by Rackspace adds a layer of financial stability, enabling AdventHealth to budget with confidence and focus on their core mission of delivering exceptional healthcare services. This strategic partnership paves the way for scalable growth and adaptability, essential in an ever-evolving technological landscape.
Brian Lillie, President of Private Cloud at Rackspace Technology, highlighted healthcare as a major growth area for the company. Rackspace’s expertise in managing mission-critical healthcare applications is exemplified by this significant Epic migration. By providing tailored solutions that meet the unique demands of healthcare providers, Rackspace supports the operational and strategic goals of institutions like AdventHealth. This alignment ensures that the IT infrastructure can scale in tandem with organizational growth and evolving patient care needs.
Cloud Adjacency and Strategic Application Integration
Rackspace Technology has reached a major milestone in healthcare IT by successfully deploying an Epic Electronic Health Record (EHR) system for AdventHealth. This project is notable for being one of the largest Epic implementations in the U.S., covering 53 hospitals across nine states and supporting over 38,000 concurrent users. As a prominent company in hybrid, multicloud, and AI technology services, Rackspace Technology is not just hosting and managing the Epic environment, but is also responsible for overseeing nine other key applications within AdventHealth’s IT portfolio.
This achievement underscores the critical role that advanced technology plays in modern healthcare, enhancing the efficiency and accuracy of patient care across a large network of hospitals. For AdventHealth, having such a robust EHR system means improved data accessibility and patient management, leading to better healthcare outcomes. Rackspace’s comprehensive management of both the Epic system and additional strategic applications ensures a cohesive and efficient technological infrastructure, vital for the seamless operation of AdventHealth’s extensive healthcare network.
